Frequently Asked Questions

MazinMind Digital provides a range of AI and software development consulting and services, including machine learning, automation, data analytics, custom software development, SaaS, IoT, cybersecurity, and cloud software. We also offer consulting services for AI strategy, software integration, Agile, and training.

We tailor our AI and software solutions to meet the specific needs of your industry and the unique aspects of your business, helping you streamline operations, enhance customer experiences, and drive growth. Our hybrid human-AI approach ensures ethical and effective implementation.

Our approach works in any industry but most of our experience is in e-commerce, healthcare, finance, real estate, education, and SMBs, providing industry-specific expertise to deliver the best results.

We use third-party CRM solutions and have plans for data privacy certifications like GDPR and HIPAA. Our backup infrastructure will be hosted on AWS, ensuring robust security measures are in place.

Our AI Marketing and content creation pricing is transparent and tailored to different service tiers: basic, premium, and enterprise. We work closely with clients to determine the best package for their needs. Consulting is usually on an hourly basis and depends on the customer's project.

We prioritize clear communication and realistic timelines. Our project management process includes regular updates and feedback loops to ensure timely delivery.  During initial project planning we determine what timeline works for each customer project.

Our onboarding process includes Welcome and information gathering meetings with the customer via Zoom, a detailed questionnaire for the customer about the project, and a contract to ensure alignment and clarity from the start. Delivery timelines and project scope will be agreed upon in the meetings and will be included in the contract.  At the end of the project training and handoff will occur if required.

We offer support through various channels, including email, phone, and text messages. Our response time SLA is 24 hours for all channels unless it's an emergency.

Yes, we provide ongoing support services to ensure the continued success and optimization of your solutions. Ongoing support prices will be negotiated for each project individually due to the vast differences in customer needs that we can provide.

We welcome feedback and suggestions from our clients. You can reach out to us via our contact page or directly through email.